Frequently Asked Questions


 
 

Question: What Ages are Appropriate?

Answer: Our parties are recommended for children 3-12 years old.

Question: Do I need a minimum number of kids for a party?

Answer: Yes- For mobile parties there is a minimum of 8 children, unless otherwise specified, and a maximum of 15 children based on party package.

Question: How long does the mobile party run?

Answer: Typical parties are 1 ½ -2 ½ hours long. Additional service upgrades may increase the time.

Question: When can I book a party?

Answer: We ask that you schedule parties at least 4 weeks in advance of your desired date. Because many of the unique elements of a Kid District party are customized and personalized to your party goers, we need the time to be able to secure all supplies and schedule with any potential outside vendors. Not adhering to this timeframe may result in your willing modifications to any of these packages. All modifications will be discussed and agreed upon prior to securing a Kid District party.

Question: What if a guest arrives late?

Answer: Our parties are based on a schedule and it is very important that guests arrive on time. We will do our best to accommodate late arrivals, however they may miss a portion of the activities. Many of the party packages have time restricted elements to ensure we can pack all the fun into the time allotted for the party. As such, we will stay on track with timing of all activities for the sake of the partygoers.

Question: What is the Process for securing a Kid District Party?

Answer: Go to the Contact section and Request a Party letting us know of your party plans and someone will get back to you within two business days. We will have a consultation to discuss the right party package for you and your budget. Confirm a date, time, theme and location for your party. Pay a non-refundable deposit of 50% to secure your party before planning begins. We will provide a detailed party planning process, schedule and layout of what will be included in your package. We will also advise if there is any additional information required from you to finalize booking.

Question: When is a final headcount required?

Answer: Final headcount for your event is required at least 2.5 weeks prior to event date. Any changes or additions after this time frame risks modifications to products. On the day of the party, if additional children participate in the activities outside of the agreed upon headcount, you will be required to pay for those participants on the day of the event. Additionally, you understand that any personalized items may not be provided to them.

Question: How will I be invoiced & when do I pay?

Answer: You will receive an initial invoice after the consultation and the party date, time & theme are confirmed. The date will only be secured upon payment of your deposit. The 50% deposit will be added towards your total party cost. You will be invoiced and required to pay the remaining balance 24 hours prior to the event, no exceptions.

Question: What forms of payment are accepted?

Answer: We accept Visa, Mastercard, and AMEX. We also accept cash, money orders, or certified checks payable to Kid District LLC.  Payments can also be received via CashApp: $KidDistrictDC, or PayPal: kiddistrictdc@gmail.com

Question: What is the set up and take down process?

Answer: Staff will take care of set up & breakdown of the event. This does not include clean up/trash removal. All décor and equipment is the property of Kid District and/or their Third Party Vendors.

Question: What is the cancellation policy?

Answer: All deposits are non-refundable. We require 2 weeks’ notice to reschedule your party, otherwise you may be required to reimburse us for the items & supplies already secured for your party at the sole discretion of Kid District.